Welcome in
Hotel New York

Everything about your stay at Hotel New York


Dear guest,

Welcome to Rotterdam, and welcome to the former head office of the Holland America Line – Hotel New York. This information package contains information you may find useful during your stay at our hotel. If you have any questions, please do not hesitate to contact the Reception on phone number 19500. Reception is available 24 hours a day.

We wish you a very pleasant stay!

Best regards,

The Hotel New York team

Important info


Our Wi-Fi hotspot can be used for free, across the entire building. The username is Westcord Hotel New York, you don’t need a password to use it.


Checking in & out

You can check in every day starting at 3 p.m. On the day of departure you must be checked out by 11 a.m. Luggage can be temporarily stored at the reception. It is possible to remain in the room until 5 o’clock every day. The costs for this are € 50.00. This is only possible upon availability and after consultation with the reception.



You can enjoy breakfast in the restaurant from Monday to Friday between 7 a.m. and 10 a.m. Saturday and Sunday between 7 a.m. and 11 a.m. The costs for adults are €23.00 and for children up to 12 years it’s €15.00.

Practical info


Important phone numbers

Reception and room service

Outside line within Rotterdam
Dial 010 followed by the phone number

Outside line within NL
Please dial the number directly

Outside line outside NL
Dial 00 followed by the country calling code

Room to room
Dial 19 followed by the room number

From A to Z

Every info together

For any foreign electrical and electronic devices, the reception
has adapters you can borrow or purchase.

Air Conditioning
All rooms have air conditioning. Note: The air conditioning is not a heater. The heating is controlled by means of the knob on the radiator.

Baby intercom
A baby intercom is available during your stay at Hotel New York. Please inquire at Reception.

Baggage service
Please do not hesitate to contact Reception if you need any help transporting your baggage.

The New York Barbershop is located in the hotel’s basement. The shop’s team of men’s hairdressers guarantee service and quality of the highest level. For an especially relaxing experience, an authentic Italian shave is highly recommended. The shop also stocks various exclusive scents and skin-care products by Acqua di Parma, Floris London and others. For more information, or to make a reservation, please call (010) 485 31 96.

Bicycle rent
During your stay at Hotel New York it is possible to rent a bike.

The cost for renting a bike is €13,00 for a half day (from 7:00 am to 3:00 pm, 12:00 pm to 6:00 pm or 3:00 pm to 11:00 pm). For a full day, it is €18,00 (from 7:00 am to 11:00 pm). It is also possible to rent the bike for an extra day for €13,00.

Books, toiletries and Hotel New York souvenirs
In the lobby you will find a bookshop that sells newspapers and books. You will also find a selection of toiletries there, in case you have forgotten something. The souvenirshop sells original Hotel New York souvenirs, including linen and crockery. The souvenirshop is open daily.

You can have breakfast at the restaurant from Monday to Friday from 07.00 to 10.00 hours and on Saturdays and Sundays from 07.00 to 11.00 hours. The costs are €23 for adults and €15 for children up to 12 years old.

Checking in and checking out
You can check in every day from 3.00 p.m. Checking out must be done before 11 a.m. on the day of your departure. It is possible to leave your baggage at the Reception temporarily. There is a possibility to stay in your room until 5 p.m. The charges for this are €50. (This option is subject to availability; please consult with the Reception in advance.)

Coffee maker
In your room you will find a Nespresso machine including coffee capsules and a bottle of HNY mineral water. The use of these is free of charge.

If you need a doctor, Reception will contact Hotel New York’s general practitioner. Any costs incurred for the consultation must be paid directly to the doctor.

Extra bed
Upon request we will place an extra bed in your room, provided this is possible. The charges for this are € 40 per night. It is also possible to add a child’s cot to your room at no extra charge.

Extra duvet
Reception can arrange an extra duvet for you.

Green Key
Hotel New York offers an exciting experience, full of atmosphere, nostalgia, meetings, food, drink, parties and business. It is our ambition to make sure that people will be able to enjoy all these good things – and the amazing view, of course – 100 years from now as well. That is why Hotel New York has a sustainability policy. We are proud to have received a Golden Green Key, the eco-label for the hospitality industry. See www.greenkey.nl for more information.

If you would like to contribute to our sustainability, please remember to turn off the air conditioning, heating, television and/or lights when leaving your room. Many thanks!

Guest card
On checking in you received a guest card as well as your key. This card allows you to have any expenses you make during your stay charged to your room. The card is valid in the restaurant and in the bar, on the terrace and at Reception.

Hair dryer
You will find a hair dryer in the closet in your room.

The heating in your room is controlled by means of the knob on the radiator. Your room has also been provided with air conditioning. See the ‘Air conditioning’ section above for more information.

The entire building features free wireless Internet access.

Ironing board
We are pleased to deliver an iron and ironing board to your room if you should need them. Please contact Reception on phone number 19500.

Laundry service
Hotel New York has a laundry/dry cleaning service. On weekdays, any clothes dropped off at Reception before 9.00 a.m. will be ready at 6.00 p.m. the same day. In the closet in your room you will find a special laundry bag for your clothes. You will also find an up-to-date price list there. We kindly ask you to fill this out and drop it off together with your clothes. Laundry service is not available at weekends or on public holidays in the Netherlands.

Behind the hotel building you will find a public car park. You can park here for a fee from Monday to Saturday between 9.00 a.m. and 11.00 p.m. and on Sundays between 12.00 noon and 11.00 p.m. (rates and times subject to change). It is also possible to park your car safely indoors, in the parking garage next to Hotel New York. If the parking garage is full, please report as a guest of Hotel New York using the intercom. In many cases, parking spaces will still be available. There is a possibility to reservate a parking space. Leaving your car at the garage is possible until 11.30 p.m. Leaving the garage is possible 24 hours a day. More about Parking.

Pets are not allowed in Hotel New York’s rooms.

The nearest pharmacy is the BENU pharmacy Laan op Zuid. The address is: Laan op Zuid 919, 3072DB Rotterdam

For instructions on using the phone in your room, please see the list of important phone numbers in this
information packet.

Public transport
At the start of the pier, right across the nieuwe Luxor Theater, you will find the Wilhelminaplein underground station. From this station, underground trains run directly to the city centre, Rotterdam Central Station and Ahoy. From Wilhelminaplein you can also take a tram to the city centre or Rotterdam Central Station. Public transport chip cards and maps are available at Reception. More about Public Transport.

Every day, our restaurant is open from 7.00 a.m. until 10.30 p.m. (on fridays and saturdays until 12 a.m.). You are welcome here from your breakfast until your nightcap. More about Restaurant.

We hope that you will have a wonderful stay. And if you do, we would appreciate it if you left a review on one of the many travel review websites, such as TripAdvisor, Facebook or Zoover.

Room safe
Your room has its own safe for storing your valuables. Instructions are printed on the safe door. It is also possible to leave valuables at Reception for safekeeping.

Room service
If you want to order some food at your hotelroom, you can make a selection form our menu. Please call the reception in case you need anything. The opening hours from our restauarant are leading. There is a standard charge of €4.50 for the use of room service.

Shoe polishing machine
Automatic shoe polishing machines are available on both floors of the hotel.

Hotel New York is a non-smoking hotel. Smoking is prohibited on the entire premises. In case of smoking, we are entitled to impose a € 150 fine.

Social media
Follow Hotel New York on Facebook, Twitter, or Instagram. Like us and stay informed. Did you enjoy your
stay? We would be delighted if you let other guests know! #hotelnewyork

Please contact Reception at 19500 if you need any help reserving a taxi.

TV and radio
All the usual channels are available on the TV in your room. The TV also functions as a radio.

Umbrellas are on loan at Reception and for sale at the souvenirshop.

Water taxi
Next to Hotel New York, on the pier head, you will find the Rotterdam water taxi. There is a ferry service between Hotel New York and the Veer and Leuve harbours. Tickets are available at Reception for these destinations. Upon request, the water taxis will also take you to various destinations in and around Rotterdam. Contact Reception for more information about destinations, times and rates. Alternatively, check out the website or call 010 403 03 03